Speaker

Maurice FitzGerald

Name
Maurice FitzGerald
Title
Editor in Chief
Company
OCX Cognition
Bio
Maurice FitzGerald, VP Customer Experience HP and HPE Software (rtd.) author, founder Maurice FitzGerald Consulting, Editor in Chief – Content – Owen CX Inc. Maurice now works with Richard Owen’s team as Editor in Chief - Content at Owen CX. Richard is the former CEO of Satmetrix, joint-owners of the NPS trademarks with Bain and Fred Reichheld. Based on deep experience with over a thousand implementations, the new company advises B2B companies on how to run successful CX transformations. Now the person who has made the most guest appearances on the Bain Net Promoter System Podcast, Maurice is the author of Net Promoter – Implement the System, and two other books on customer strategy. Maurice retired from Hewlett Packard Enterprise where he was Vice-President of Customer Experience for Software until 2016. Before moving to Software in 2012, he spent six years as a member of both the overall HP EMEA Leadership Team and the EMEA Enterprise Business Management Team. He implemented HP strategies that cross all businesses and functions, with a special focus improving Enterprise customer experience. Other work included business strategy development for emerging markets, vertical industries, and a variety of transformational initiatives particularly in sales. He led the EDS / HP integration work for the Enterprise Business in Europe the Middle East and Africa. Maurice started his career with a stopwatch in his hand in a Wrangler clothing factory, moving on to warehouse automation and customer experience management for France, the Benelux and Italy. His expertise in logistics and software then took his career to Digital Equipment Corporation, Compaq, and HP. He obtained his Industrial Engineering degree from University College Galway, Ireland. He then lived and worked in seven countries before meeting his Swiss wife and starting a family in Geneva almost 30 years ago.