Europe's Leading VOC Conference
Monetize! is back. Join us to learn how to drive referrals, retention and upsell through your VOC program.
Doors Open
September 13 - 15 2022, Felix Meritis Amsterdam
10
Days
10
Hours
10
Minutes
10
Seconds
Rock n’ Roll Out Expert CX Strategies
Monetize
Monetize! 2022 is back — bigger and louder than ever.
In a jam-packed 3 days, you’ll be met with expert workshops and presentations, a lineup of insider research, results and stories, and a ton of fun you won’t want to miss (grab your band tee and a mic!)
Earned Growth
Hear B2B CX leaders teach you how to develop Earned Growth strategies.
Expert Consultancy
Get market analysis and innovative approaches from top industry minds.
Proprietary Data
Get never before seen industry research and benchmarketing data.
An Iconic Venue
Felix Meritis
Monetize! will be held in the historic Felix Meritis. Built in 1776, the design award-winning space was once an intellectual society hub focused on promoting the arts and sciences. Serving as the symbol of enlightenment, this venue sets the tone to inspire new ways of thinking about the future of B2B CX.
See Who's Headlining
Speakers
This year's Monetize! speaker lineup is instrumental to learning the ins and outs of what it takes to reduce churn and close new business.
Show Time
Line Up
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12:00 pm
–
1:00 pm
Registration & Networking Lunch
Cary T Self
,
VP of Education
,
,
,
1:00 pm
–
1:15 pm
Welcome - Account Experience Lifecycle
Cary T Self
,
VP of Education
,
CustomerGauge
,
,
1:15 pm
–
2:00 pm
Measure- Grow Your Account Response
Cary T Self
,
VP of Education
,
CustomerGauge
,
,
2:00 pm
–
2:15 pm
Break
,
,
,
,
2:15 pm
–
3:00 pm
Act- Improve Impact of Close the Loop
Cary T Self
,
VP of Education
,
CustomerGauge
,
,
3:00 pm
–
3:15 pm
Break
,
,
,
,
3:15 pm
–
4:00 pm
Grow- Retention, Increase Sales, Referrals
Cary T Self
,
VP of Education
,
CustomerGauge
,
,
4:00 pm
–
4:15 pm
Break
,
,
,
,
4:15 pm
–
5:00 pm
Culture- Breaking Silos & Gaining Buy-In
Cary T Self
,
VP of Education
,
CustomerGauge
,
,
5:00 pm
–
6:00 pm
AXpert Panel- Hear it From Champions
Cary T Self
,
VP of Education
,
CustomerGauge
,
,
6:00 pm
–
7:30 pm
Dinner & Drinks
,
,
,
,
9:00 am
–
10:00 am
Registration & Breakfast
,
,
,
,
10:00 am
–
10:15 am
Welcome To Monetize!
Camilla Scholten
,
COO & Co-Founder
,
CustomerGauge
Adam Dorrell
,
CEO & Co-Founder
,
CustomerGauge
10:15 am
–
10:45 am
The Future of Account Experience is Relationships
Adam Dorrell
,
CEO & Co-Founder
,
CustomerGauge
,
,
10:45 am
–
11:00 am
Networking
,
,
,
,
11:00 am
–
11:15 am
Break
,
,
,
,
11:15 am
–
11:45 am
Making the Business of Pest Control Into a Retention Story
Randolph Carter
,
Director of Marketing
,
Rentokil
,
,
11:45 am
–
12:30 pm
It’s the Data, Solve All Your CX Problems With This One Innovation
Maurice FitzGerald
,
Editor in Chief
,
OCX Cognition
,
,
12:30 pm
–
2:00 pm
Lunch
,
,
,
,
2:00 pm
–
2:30 pm
Navigating Earned Growth in B2B Experience
Laurens-Jan Olsthoorn
,
Partner
,
Bain
,
,
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2:30 pm
–
3:00 pm
Oh Darling(s)! How to Foreground Your Best Customers in your Culture
Marianne Mølgaard
,
Service Operations Specialist
,
Dun & Bradstreet
Camilla Scholten
,
COO & Co-Founder
,
CustomerGauge
3:00 pm
–
3:30 pm
2x'ing Value With Promoters
Justin Warren
,
Senior Vice President
,
Wajax
,
,
3:30 pm
–
3:45 pm
Break
,
,
,
,
3:45 pm
–
4:00 pm
Networking
,
,
,
,
4:00 pm
–
4:30 pm
Why You Owe Your Customers an Answer
Michael Brandt
,
Founder
,
CX-Excellence.com
,
,
4:30 pm
–
5:00 pm
The Recipes For B2B CX Success
Cary T Self
,
VP of Education
,
CustomerGauge
,
,
5:00 pm
–
5:30 pm
How to Motivate an Entire Workforce to Embrace Feedback
Gemma Beddow
,
Head of Customer Relations
,
Briggs
Adam Dorrell
,
CEO & Co-Founder
,
CustomerGauge
5:30 pm
–
6:00 pm
How Heineken Amps up Their B2B Customer Experience
Stefan Visser
,
Lead VoC program & Scrum Master CX
,
Heineken
,
,
6:00 pm
–
6:15 pm
Day 2 Closing Remarks
Cary T Self
,
VP of Education
,
CustomerGauge
,
,
6:15 pm
–
9:00 pm
Dinner & Entertainment
,
,
,
,
9:00 am
–
10:00 am
Breakfast
,
,
,
,
10:00 am
–
10:15 am
Opening Act
Cary T Self
,
VP of Education
,
CustomerGauge
,
,
10:15 am
–
10:30 am
Networking
,
,
,
,
10:30 am
–
11:00 am
Continuously Evolving Your Experience Program with SuperOffice
Hans Chr. Grønsleth
,
Director of Digital CX
,
SuperOffice AS
,
,
11:00 am
–
11:30 am
Using AX to Drive Customer-Centric Change and Growth
Dan Lang
,
Customer Success Executive
,
Sutherland
Cary T Self
,
VP of Education
,
CustomerGauge
11:30 am
–
12:00 pm
Focus on Measuring and Growing Using Net Promoter
Sigrid Van Duffel
,
Head of Customer Engagement
,
Wolters Kluwer
Camilla Scholten
,
COO & Co-Founder
,
CustomerGauge
12:00 pm
–
1:00 pm
Lunch
,
,
,
,
1:00 pm
–
1:30 pm
Driving Engagement and Actions in The World of Coca Cola HBC
Natasa Prodanovic
,
Head of Lean and Agile Center of Excellence
,
Coca Cola HBC
,
,
1:30 pm
–
2:00 pm
Operationalizing Feedback to Better Serve Patients
Jay Woody
,
Chief Medical Officer
,
Intuitive Health
,
,
2:30 pm
–
3:00 pm
How Account Experience (AX) Is Driving Earned Growth
Trishaala Chengappa
,
VP of Product Management
,
CustomerGauge
,
,
3:00 pm
–
3:15 pm
Break
,
,
,
,
3:15 pm
–
4:00 pm
Winning on Purpose: How Companies Can Leverage Earned Growth
Fred Reichheld
,
New York Times Best Seller & Creator of NPS
,
Bain
,
,
4:00 pm
–
4:15 pm
Closing Act
Camilla Scholten
,
COO & Co-Founder
,
CustomerGauge
,
,
4:15 pm
–
5:45 pm
Drinks & Networking
,
,
,
,
*Agenda subject to change
Monetize!
2019
Monetize! isn’t a one-hit wonder — take a look at our last sold-out show in 2019.
Testimonials
Monetize!
We never fall flat – don't believe us? Fans still rave that Monetize! is a hit!
Monetize! Fans
Fans!
Over half of our attendees are VP-level & above
With over 200+ guests worldwide, you will be harmonizing with senior execs from multiple industries.
CPG
Financial Services
Logistics
Technology
Telecom
Industry Services
Manufacturing
IT Services
With Notable Attendees
Tickets, Please
Tickets!
They won't last long so grab em' while they're hot
Early Early Bird (2 Day Pass)
€1,000
This ticket includes access to all of the amazing speakers, insights, and entertainment available during the two main days of Monetize 2022: September 14th - September 15th. Jumpstart your learnings — all tickets include a free certification to CustomerGauge Academy, our library of B2B CX courses.
Group Deals Available
Early Early Bird (3 Day Pass)
€1,500
This ticket includes a 'tactical session' day on the 13th of September as well as access to the two main days: September 14th - 15th. This ticket will include hands-on workshops featuring best practices and benchmarks covering every facet of a high-performing Account Experience program. Jumpstart your learnings — all tickets include a free certification to CustomerGauge Academy, our library of B2B CX courses.
Group Deals Available
Frequently Asked Questions
FAQ!
We've got you covered
When and Where Does the Event take place?
Can I bring my team?
Will food be provided?
What is the dress code for the event?
How can I find out more about the speakers for the event?
How far is Felix Meritis from the nearest airport(s) and transportation?
What's the difference between the conference passes?
What is the Covid-19 Policy?
Can we sponsor the Monetize! event?
I bought a ticket what day do I arrive?
