Europe's Leading VOC Conference

Monetize! is back. Join us to learn how to drive referrals, retention and upsell through your VOC program.

Get Your Ticket
Doors Open
September 13 - 15 2022, Felix Meritis Amsterdam
10
Days
10
Hours
10
Minutes
10
Seconds

Rock n’ Roll Out Expert CX Strategies

Monetize

Monetize! 2022 is back — bigger and louder than ever.

In a jam-packed 3 days, you’ll be met with expert workshops and presentations, a lineup of insider research, results and stories, and a ton of fun you won’t want to miss (grab your band tee and a mic!)

Earned Growth

Hear B2B CX leaders teach you how to develop Earned Growth strategies.

Expert Consultancy

Get market analysis and innovative approaches from top industry minds.

Proprietary Data

Get never before seen industry research and benchmarketing data.

Show Time

Line Up
Registration & Networking LunchRegistration & Networking Lunch
12:00 pm
1:00 pm
Registration & Networking Lunch
Cary T Self
,
VP of Education
,
,
,
12:00 pm
1:00 pm
Welcome - Account Experience LifecycleWelcome - Account Experience Lifecycle
1:00 pm
1:15 pm
Welcome - Account Experience Lifecycle
Cary T Self
,
VP of Education
,
CustomerGauge
,
,
1:00 pm
1:15 pm
Measure- Grow Your Account ResponseMeasure- Grow Your Account Response
1:15 pm
2:00 pm
Measure- Grow Your Account Response
Cary T Self
,
VP of Education
,
CustomerGauge
,
,
1:15 pm
2:00 pm
BreakBreak
2:00 pm
2:15 pm
Break
,
,
,
,
2:00 pm
2:15 pm
Act- Improve Impact of Close the LoopAct- Improve Impact of Close the Loop
2:15 pm
3:00 pm
Act- Improve Impact of Close the Loop
Cary T Self
,
VP of Education
,
CustomerGauge
,
,
2:15 pm
3:00 pm
BreakBreak
3:00 pm
3:15 pm
Break
,
,
,
,
3:00 pm
3:15 pm
Grow- Retention, Increase Sales, ReferralsGrow- Retention, Increase Sales, Referrals
3:15 pm
4:00 pm
Grow- Retention, Increase Sales, Referrals
Cary T Self
,
VP of Education
,
CustomerGauge
,
,
3:15 pm
4:00 pm
BreakBreak
4:00 pm
4:15 pm
Break
,
,
,
,
4:00 pm
4:15 pm
Culture- Breaking Silos & Gaining Buy-InCulture- Breaking Silos & Gaining Buy-In
4:15 pm
5:00 pm
Culture- Breaking Silos & Gaining Buy-In
Cary T Self
,
VP of Education
,
CustomerGauge
,
,
4:15 pm
5:00 pm
AXpert Panel- Hear it From ChampionsAXpert Panel- Hear it From Champions
5:00 pm
6:00 pm
AXpert Panel- Hear it From Champions
Cary T Self
,
VP of Education
,
CustomerGauge
,
,
5:00 pm
6:00 pm
Dinner & DrinksDinner & Drinks
6:00 pm
7:30 pm
Dinner & Drinks
,
,
,
,
6:00 pm
7:30 pm
Registration & BreakfastRegistration & Breakfast
9:00 am
10:00 am
Registration & Breakfast
,
,
,
,
9:00 am
10:00 am
Welcome To Monetize!Welcome To Monetize!
10:00 am
10:15 am
Welcome To Monetize!
Camilla Scholten
,
COO & Co-Founder
,
CustomerGauge
Adam Dorrell
,
CEO & Co-Founder
,
CustomerGauge
10:00 am
10:15 am
The Future of Account Experience is RelationshipsThe Future of Account Experience is Relationships
10:15 am
10:45 am
The Future of Account Experience is Relationships
Adam Dorrell
,
CEO & Co-Founder
,
CustomerGauge
,
,
10:15 am
10:45 am
NetworkingNetworking
10:45 am
11:00 am
Networking
,
,
,
,
10:45 am
11:00 am
BreakBreak
11:00 am
11:15 am
Break
,
,
,
,
11:00 am
11:15 am
Making the Business of Pest Control Into a Retention StoryMaking the Business of Pest Control Into a Retention Story
11:15 am
11:45 am
Making the Business of Pest Control Into a Retention Story
Randolph Carter
,
Director of Marketing
,
Rentokil
,
,
11:15 am
11:45 am
It’s the Data, Solve All Your CX Problems With This One InnovationIt’s the Data, Solve All Your CX Problems With This One Innovation
11:45 am
12:30 pm
It’s the Data, Solve All Your CX Problems With This One Innovation
Maurice FitzGerald
,
Editor in Chief
,
OCX Cognition
,
,
11:45 am
12:30 pm
LunchLunch
12:30 pm
2:00 pm
Lunch
,
,
,
,
12:30 pm
2:00 pm
Navigating Earned Growth in B2B ExperienceNavigating Earned Growth in B2B Experience
2:00 pm
2:30 pm
Navigating Earned Growth in B2B Experience
Laurens-Jan Olsthoorn
,
Partner
,
Bain
,
,
2:00 pm
2:30 pm
Oh Darling(s)! How to Foreground Your Best Customers in your CultureOh Darling(s)! How to Foreground Your Best Customers in your Culture
2:30 pm
3:00 pm
Oh Darling(s)! How to Foreground Your Best Customers in your Culture
Marianne Mølgaard
,
Service Operations Specialist
,
Dun & Bradstreet
Camilla Scholten
,
COO & Co-Founder
,
CustomerGauge
2:30 pm
3:00 pm
2x'ing Value With Promoters2x'ing Value With Promoters
3:00 pm
3:30 pm
2x'ing Value With Promoters
Justin Warren
,
Senior Vice President
,
Wajax
,
,
3:00 pm
3:30 pm
BreakBreak
3:30 pm
3:45 pm
Break
,
,
,
,
3:30 pm
3:45 pm
NetworkingNetworking
3:45 pm
4:00 pm
Networking
,
,
,
,
3:45 pm
4:00 pm
Why You Owe Your Customers an AnswerWhy You Owe Your Customers an Answer
4:00 pm
4:30 pm
Why You Owe Your Customers an Answer
Michael Brandt
,
Founder
,
CX-Excellence.com
,
,
4:00 pm
4:30 pm
The Recipes For B2B CX SuccessThe Recipes For B2B CX Success
4:30 pm
5:00 pm
The Recipes For B2B CX Success
Cary T Self
,
VP of Education
,
CustomerGauge
,
,
4:30 pm
5:00 pm
How to Motivate an Entire Workforce to Embrace FeedbackHow to Motivate an Entire Workforce to Embrace Feedback
5:00 pm
5:30 pm
How to Motivate an Entire Workforce to Embrace Feedback
Gemma Beddow
,
Head of Customer Relations
,
Briggs
Adam Dorrell
,
CEO & Co-Founder
,
CustomerGauge
5:00 pm
5:30 pm
How Heineken Amps up Their B2B Customer ExperienceHow Heineken Amps up Their B2B Customer Experience
5:30 pm
6:00 pm
How Heineken Amps up Their B2B Customer Experience
Stefan Visser
,
Lead VoC program & Scrum Master CX
,
Heineken
,
,
5:30 pm
6:00 pm
Day 2 Closing RemarksDay 2 Closing Remarks
6:00 pm
6:15 pm
Day 2 Closing Remarks
Cary T Self
,
VP of Education
,
CustomerGauge
,
,
6:00 pm
6:15 pm
Dinner & EntertainmentDinner & Entertainment
6:15 pm
9:00 pm
Dinner & Entertainment
,
,
,
,
6:15 pm
9:00 pm
BreakfastBreakfast
9:00 am
10:00 am
Breakfast
,
,
,
,
9:00 am
10:00 am
Opening ActOpening Act
10:00 am
10:15 am
Opening Act
Cary T Self
,
VP of Education
,
CustomerGauge
,
,
10:00 am
10:15 am
NetworkingNetworking
10:15 am
10:30 am
Networking
,
,
,
,
10:15 am
10:30 am
Continuously Evolving Your Experience Program with SuperOfficeContinuously Evolving Your Experience Program with SuperOffice
10:30 am
11:00 am
Continuously Evolving Your Experience Program with SuperOffice
Hans Chr. Grønsleth
,
Director of Digital CX
,
SuperOffice AS
,
,
10:30 am
11:00 am
Using AX to Drive Customer-Centric Change and GrowthUsing AX to Drive Customer-Centric Change and Growth
11:00 am
11:30 am
Using AX to Drive Customer-Centric Change and Growth
Dan Lang
,
Customer Success Executive
,
Sutherland
Cary T Self
,
VP of Education
,
CustomerGauge
11:00 am
11:30 am
Focus on Measuring and Growing Using Net PromoterFocus on Measuring and Growing Using Net Promoter
11:30 am
12:00 pm
Focus on Measuring and Growing Using Net Promoter
Sigrid Van Duffel
,
Head of Customer Engagement
,
Wolters Kluwer
Camilla Scholten
,
COO & Co-Founder
,
CustomerGauge
11:30 am
12:00 pm
LunchLunch
12:00 pm
1:00 pm
Lunch
,
,
,
,
12:00 pm
1:00 pm
Driving Engagement and Actions in The World of Coca Cola HBCDriving Engagement and Actions in The World of Coca Cola HBC
1:00 pm
1:30 pm
Driving Engagement and Actions in The World of Coca Cola HBC
Natasa Prodanovic
,
Head of Lean and Agile Center of Excellence
,
Coca Cola HBC
,
,
1:00 pm
1:30 pm
Operationalizing Feedback to Better Serve PatientsOperationalizing Feedback to Better Serve Patients
1:30 pm
2:00 pm
Operationalizing Feedback to Better Serve Patients
Jay Woody
,
Chief Medical Officer
,
Intuitive Health
,
,
1:30 pm
2:00 pm
How Account Experience (AX) Is Driving Earned GrowthHow Account Experience (AX) Is Driving Earned Growth
2:30 pm
3:00 pm
How Account Experience (AX) Is Driving Earned Growth
Trishaala Chengappa
,
VP of Product Management
,
CustomerGauge
,
,
2:30 pm
3:00 pm
BreakBreak
3:00 pm
3:15 pm
Break
,
,
,
,
3:00 pm
3:15 pm
Winning on Purpose: How Companies Can Leverage Earned GrowthWinning on Purpose: How Companies Can Leverage Earned Growth
3:15 pm
4:00 pm
Winning on Purpose: How Companies Can Leverage Earned Growth
Fred Reichheld
,
New York Times Best Seller & Creator of NPS
,
Bain
,
,
3:15 pm
4:00 pm
Closing ActClosing Act
4:00 pm
4:15 pm
Closing Act
Camilla Scholten
,
COO & Co-Founder
,
CustomerGauge
,
,
4:00 pm
4:15 pm
Drinks & NetworkingDrinks & Networking
4:15 pm
5:45 pm
Drinks & Networking
,
,
,
,
4:15 pm
5:45 pm
*Agenda subject to change
Don't Miss a Beat

Testimonials

Monetize!
We never fall flat – don't believe us? Fans still rave that Monetize! is a hit!

Monetize! Fans

Fans!
Over half of our attendees are VP-level & above

With over 200+ guests worldwide, you will be harmonizing with senior execs from multiple industries.

CPG
Financial Services
Logistics
Technology
Telecom
Industry Services
Manufacturing
IT Services

With Notable Attendees

Tickets, Please

Tickets!
They won't last long so grab em' while they're hot
Early Early Bird (2 Day Pass)
1,000

This ticket includes access to all of the amazing speakers, insights, and entertainment available during the two main days of Monetize 2022: September 14th - September 15th. Jumpstart your learnings — all tickets include a free certification to CustomerGauge Academy, our library of B2B CX courses.

Group Deals Available
Inquire Here
Early Early Bird (3 Day Pass)
1,500

This ticket includes a 'tactical session' day on the 13th of September as well as access to the two main days: September 14th - 15th. This ticket will include hands-on workshops featuring best practices and benchmarks covering every facet of a high-performing Account Experience program. Jumpstart your learnings — all tickets include a free certification to CustomerGauge Academy, our library of B2B CX courses.

Group Deals Available
Inquire Here
Standard Admission
1,500

Includes all of the can’t-miss acts of Monetize! at a Standard rate.

Group Deals Available
Inquire Here

Frequently Asked Questions

FAQ!
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Sponsors

Become an official Monetize! sponsor and not only be showcased in front of top leaders from global corps, but receive a whole host of perks, backstage passes, & VIP tix all 3 days.

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